Terms and Conditions

Terms & Conditions:

Tickets are valid for date and time stated only. Tickets cannot be transferred to another date or time slot. 

Tickets are non refundable. Most events have an indoor back up plan and will go ahead in bad weather, as it will move indoors on a slightly smaller scale. If this is not the case, it will be stated on the ticketing page, and you will receive a full refund if cancelled by us.
Please check your details and email address are correct before completing your booking. 
We cannot refund tickets once they have been purchased for any reason.
Ensure you buy the correct ticket for your children. We have pricing based upon age and height so please check your child's height to ensure you purchase the correct tickets. 

You are not allowed to take onto play equipment - food, drinks, shoes, sharp or hard objects, phones, back packs, or anything that could cause injury or mess. 

A responsible person over the age of 18 years old must stay at the event and supervise your children at all times. 
Adults are NOT permitted to play on the inflatables with the children. Adults can assist babies and toddlers if required but are not allowed to jump, bounce or use the slides with the children. 

Wearing Spectacles at Inflatable Events - Spectacles cannot be worn on the inflatables and MUST be removed. There is no option to sign a disclaimer. If users wear a pair of 'Sports Safe Prescription Goggles' that have toughened plastic lenses, and rubber to hold them on around the head we are happy to allow users to bounce and play whilst wearing them. This is non negotiable, it is an insurance and legal safety requirement. 

Please note that all persons using the equipment in the Event and Play Centres do so at their own risk. Event Energiser Limited have reduced any potential risks greatly as they take all available steps to reduce the risks involved. 
The person/organisation playing on the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use. Damage to equipment must be paid for in full. 
These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the Parents & Users to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using this equipment.

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The lineup is subject to change if due to unforseen circumstances.

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Photography & Video Notice – Spook Fest

Please be aware that photography and video recording will take place during Session 1 and Session 2 of our events. Session 3 will not be photographed or filmed by us. 

Event Energiser Limited may use photographs and video footage captured during the event for promotional and marketing purposes, including on our websites, social media channels, digital advertising and future event publicity.

This may include general photographs and videos of families, children, entertainment and activities taking place throughout the event.

We respect the privacy of all attendees, particularly children. If you or your children do not wish to appear close up in photos (i.e. in identifiable promotional photographs or videos), please notify the official Photographer from Event Energiser. Please note group photographs from distance will be taking place.

For close-up or individually featured promotional photographs of children, we may request additional permission from the parent or guardian.

For further information about how images are used, stored and your data protection rights, please refer to our Privacy Policy.

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*No Dogs or animals permitted within the play zones at any of our events. Some venues we work at may allow dogs on site, but please check this with them prior to the event. 

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Event Energiser Ltd.

FORCE MAJEURE
The Owners shall not be responsible for and shall not incur liability as a result of any failure or delay caused by circumstances beyond its control.